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Legal Writing

: Business Writing

The Smarmy "Valued Customer" Line

By Lynn Gaertner-Johnston

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This week I taught two groups of sophisticated writers who communicate with clients. One of the business writing topics we agreed to disagree about was the language we use to show customers we care. I like statements like "You have...

Full post as published by Business Writing on October 30, 2009 (boomark / email).

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