Consumer Law

Customer Disservice

By Brian Wolfman

Sick of having to push 10 phone buttons to get to the customer service representative -- you know, the person who can't really help you anyway? Check out this article from Saturday's New York Times about the decline in customer service. One thing I did not know is that there are two websites dedicated to evading the companies' automated phone trees and getting you to a live person as quickly as possible.  And, here's another interesting tidbit: only about 10% of all call centers are located outside the U.S.

Full post as published by CL&P Blog on May 26, 2008 (boomark / email).