Legal Writing

Every reader is a customer: an actual external customer, an actual internal customer, or at least a customer of your writing.

This week, as you plan and revise each message, think about treating your reader/customer with the same respect you want when you are a customer. Make reading your message as easy and as stress-free as possible.

My friend Oliver E. Nelson, Jr., account exec at Energy Systems Group, taught me what I've begun to think of as "Nelson's Golden Rule": "Write unto others as you would have them write unto you."