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: Legal AndrewEchoSign Customer Service To The Rescue!
By Andrew Flusche
EchoSign has a killer product. And their customer service rocks too!
On Friday at 11:53pm, I wrote this post about EchoSign not giving small users access to their API. I wanted to integrate their e-signing system with a total law firm management solution that I’m developing. No dice. Yep, I was a bit angry.
On Saturday at 10:11am, the EchoSign CEO and Co-Founder, Jason Lemkin, commented on my post. He explained why they limit access to their Enterprise API system. And then he added that third-party developers CAN integrate their applications with EchoSign’s API for no charge. Eureka! (Services like Box.net already let users send documents for e-signing through EchoSign with just a couple clicks.)
I then exchanged a couple of private emails with Jason where he further explained the distinction in the API systems. It turned out that we just had a big misunderstanding.
On Sunday at 2:23pm, EchoSign’s support team sent a developer API key and developer’s kit. Awesome!
To recap, I posted a gripe on my humble little blog. Within 39 hours over the weekend, the EchoSign CEO and support team completely resolved the issue.
Stellar customer service!
Full post as published by Legal Andrew on April 27, 2009 (boomark / email).
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