In-House Counsel

Fixed-fee for client satisfaction surveys and analysis, by Rees Morrison ? Part 4 of 4

By Rees Morrison

Having introduced my set-cost offerings for benchmarking projects and for unlimited phone calls, I recently added a third for law department retreats (See my post of Feb. 25, 2009: benchmarking; Feb. 26, 2009: phone calls; and March 8, 2009: retreats).

This fourth offering, again on a fixed rate, is to do client satisfaction surveys. Depending on a couple of parameters, the fee will be established within the range of $11,000 to $21,000. The two parameters are the number of clients you invite to participate and the number of questions you would like to ask in the survey. For further details, please meander over to my website page.

Full post as published by Law Department Management on March 15, 2009 (boomark / email).