Litigation

Helmut?s Remodeling: Why consumers hate contractors (Part 2)

By Tracy Coenen

Last week I posted a rant about Helmut’s Remodeling and my horrible customer service experience with them. Shortly thereafter I removed it, after Helmut asked me to give the company a chance to make things right for me. The chance came and went, so here goes my rant again.

Here’s what I don’t get about contractors: Why say you’re going to do something if you don’t plan on doing it? Why even waste a homeowner’s time? If you don’t want someone’s business, then why not just say so?

In the past, consumers had very little voice. Today websites like Consumerist (and the personal blogs of many) allow consumers to have a voice. And it’s amazing how quickly buisnesses are willing to remedy situations when they don’t want the world to know about their lack of service or their blatant dishonesty (reference to good old Tom Briggs there). (more…)

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Full post as published by The FRAUDfiles Blog on April 04, 2008 (boomark / email).