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My bank scheduled a funds transfer from the wrong account. Who's Responsible?


I have a tenant who setup a funds transfer from their Tennessee bank account to my bank account (same bank) to pay monthly rent. The bank rep looked up her name and account number to fill out the transfer slip. Apparently the rep processed the wrong information. For the past two months the money has been transfered to our account from the wrong account. Now the bank has discovered the problem and is looking for recourse. This poses a financial problem for my tenant if they are required to pay and for us as well if they try to remove the money from our account. Who should be held responsible and what can they do?

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