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Cruise Line Customers To Receive A Refund

By Eddie Farah

Passengers traveling on one cruise line have a refund coming thanks to Florida’s Attorney General.

Bill McCollum filed a lawsuit this week against Imperial Majesty Cruise Line. The company is alleged to have added a fuel surcharge of $20 to $30 secretly onto customers’ bills. Most people thought these were government fees.

Many customers complained saying they had no idea they would be asked to fork over extra money until they arrived for their cruise.

The extra charge amounted to about $4 million over the past two years. McCollum announced the lawsuit at a news conference Wednesday. He is asking for a refund of about $4 million and for the advertising practices hiding the charges to be reversed.

McCullum has also gone after Carnival, Royal Caribbean and Celebrity Cruise lines over the same issue during this past year.

The cruise industry pumped $6 billion into Florida’s economy last year making Florida the cruise capital of the U.S. and making the McCullum's action very pro consumer.

The five million cruising customers who left from Florida’s five ports need to read the fine print on their ticket so they are thoroughly informed about what the ticket contains. It is a contract between the consumer and the cruise line and specifies things like medical care and the ability to leave the ship.

Farah and Farah has talked to countless consumers who were surprised to find the ship doctor doesn't even work for the cruise line. Be sure you are an informed consumer before you cruise. You don't want to become aware of problems in the middle of the ocean.

Originally posted at InjuryBoard by Eddie Farah

Full post as published by Jacksonville Personal Injury Lawyer on November 06, 2008 (boomark / email).