Legal Research

"Value Questions to Ask Your Top Clients (Part 2 of 2)"

This post was written by Jim Hassett: "This post concludes our list of questions to ask top clients.  As noted last week, the idea is to pick just a few that fit your situation, schedule a meeting to discuss them, and listen to them while they talk 80% of the time.  Whatever the client says, do not argue or get defensive.  Just listen.

More questions about client satisfaction...

Big picture business questions...  

Active listening questions...

For a more open ended discussion of current trends

If you would like to create more specific questions to fit your client's precise interests, begin by reviewing Paul Lippe's influential article "Welcome to the Future: Embracing the New Normal." Then use your background knowledge of the client to create specific questions about one or more of the trends Lippe discusses: alternate staffing, predictable pricing, defined quality, client intimacy, technology, and process innovation."

Continue reading this interesting post and reach the active links by clicking on the author's name.

Full post as published by Stark County Law Library Blawg on October 01, 2010 (boomark / email).