Legal Research

"Are you Brave Enough to Let Your Clients Set Your Fees?"

Posted by Allison Shields: "The April/May 2009 Law Practice magazine, a publication of the American Bar Association, focuses on innovation. "Running Ahead of the Pack: Trailblazers in the Law Firm World," by Steven Taylor, profiles law firms taking new approaches to client service, partnerships, hiring and more. The first two firms profiled in the piece, Summit Law Group of Seattle, Washington and Exemplar Law Partners each provide service guarantees to clients in the form of fee adjustments.

Summit Law Group's contracts with clients include a 'value-adjustment line' encouraging clients to adjust the bills either up or down as the client sees fit, based upon the client's perception of the value of the legal work performed for them. Exemplar Law Partners uses a value based billing model and provides clients with a guarantee; if clients feel they did not receive value commensurate with the fee paid, Exemplar's guarantee ensures that a fair price will be negotiated with the client.

Both of these firms have used guarantees for a number of years and report that clients rarely or never take advantage of them...

Continue reading this interesting post at the source site listed below.

Source: Legal Ease Blog, 22 April 2009

Full post as published by Stark County Law Library Blawg on April 23, 2009 (boomark / email).