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Observation: The Great Digital (customer service) Divide

By Nancy Prager

Late last year, my mother made a simple request to her local telephone monopoly which they said would be easy to fulfill.  On the appointed day when the service switch was made, it was clear the Local Telephone Monopoly did not have a clue.  In fact they disconnected my mom’s phone in the process. The day [...]

Full post as published by Reasonable Balance on February 15, 2010 (boomark / email).