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Legal Commentary
: In Search of Perfect Client ServiceDiversity is client service
By Patrick J. Lamb
Yesterday, my Mother called to say that she had seen Ron Safer interviewed on a Sunday morning program about a local legal matter. Ron Safer has been my dearest friend for more than 35 years (we were best man in each others weddings, to give you a flavor), so this morning I did a YouTube search to see if I could find the clip. My mother will be disappointed to hear that I did not find a copy of Ron's television appearance. But I was thrilled to find the clip that follows, because it is a fantastic explanation of the reason why diversity matters.
Full post as published by In Search of Perfect Client Service on October 18, 2010 (boomark / email).
DC Madame Phone List
Telephone Records of Deborah Jeane Palfrey's Escort Service (Pamela Martin and Associates)
Daimler Chrysler et al.
alleged negligence pertaining to lost confidential client data which exposed customers to identity theft
US Postal Service Workers
File Labor and Wages Class Action
Comcast Corp.
alleging false advertising related to the speed of its Internet service.
Clearwire Service
alleging poor quality and unfairly charging early termination fees.
Microsoft Corp.
allegedly failed to provide adequate access and service to Xbox Live and its subscribers.
Mel Harris and Associates Debt Collection
Face Class Action for Alleged "Sewer Service" Practices

Ballard Spahr Diversity Director Moves On
Performance Reviews based on CS standards.
"Time to Get Religion When It Comes to Client Service"
Money Is Diversity, Or Diversity Is Money (Sotomayor And The Value Of Diversity, Part III)
"How To Improve Your Client Service"








