Legal Research

"5 Reasons Law Firms Are Not Providing Extraordinary Service"

This post was written by Cordell Parvin: "Last week Nancy and I were in Los Angeles and we stayed at my favorite hotel The Peninsula Beverly Hills. It is probably one of the more expensive hotels in the area, but I am willing to pay more because the service is far superior. The rooms are nice, the mattress and pillows are nice, but it is the service that brings me back each time. What can you learn from the Peninsula?

In my last post One Sure Way to Stand Out from the Crowd: Provide Better Service, I pointed out that while most all law firms talk about client service, a high percentage do not deliver it. Since law firms know their clients are not enthused by the service they receive, it should be a top priority for every law firm. Why isn't service a top priority? From my experience in my own firm, I think I know some of the reasons..."

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Full post as published by Stark County Law Library Blawg on May 12, 2010 (boomark / email).