Legal Research

"If the Client Has to Ask, You Just Lost Them"

 This post was written by Toby Brown: "Over lunch Greg and I were watching a new waiter be trained in how to best serve diner clients. The Mentor was giving constant feedback to the Trainee. At one point the Trainee had just walked past a table when the Mentor asked if the customers at the table needed more water. The trainee responded: "They haven't ask for more water."

...Lesson: If your clients have to ask you for AFAs, you have already lost them. Or at a minimum you may be well down the road to losing them."

Full text and the active link are available by clicking on the author's name.

Source: 3 Geeks & a Blog, 26 April 2010. Reproduced with permission of the authors

Full post as published by Stark County Law Library Blawg on April 27, 2010 (boomark / email).