Legal Research

"Customer Service Is for Lawyers, Too"

This post was written by Cheryl: "Customer service applies to lawyers too. Their expertise in legal documents is their product, but between loads of television advertising, highway billboards, and elaborate websites, clients are being oh so subtly pushed to the competition with promises of better client service. There are lots of great lawyers out there, but how does a client tell the difference?

Two schools of thought are popular among lawyers as to the loyalty of their clients. Senior lawyers believe clients remain loyal, no matter what happens, as long as the attorney is able to deliver a great result. The newer school stands by the premise that the quality of the client experience while working with the lawyer decides loyalty, and excellent client service still brings in the best revenue.

Attorneys need to treat clients like they are the most important people in the world. The company must learn to anticipate, learn, invest in the relationship, and be readily available and prove they care. Law offices need to take the time and become aware of the interpersonal relationships with clients so they can make exceptional experiences. In addition they must..."

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Source: Service Untitled, 23 April 2010. © 2006-2010 Service Untitled Group, reproduced with permission of Douglas Hanna

Full post as published by Stark County Law Library Blawg on April 26, 2010 (boomark / email).