Legal Commentary

New Book On Client Service

By Patrick J. Lamb

Was just perusing a new blog I've started to follow, 800ceoread, and saw the post title "You Can't Win A Fight With Your Client."  The post is about a book by the same title, authored by Tom Markert, who also penned the book, "You Can't Win A Fight With Your Boss."  Both seem sensible if not self-evident.  I haven't yet read the book (but have ordered and will provide a review next week), but here are some of the rules:

Rule 10: Be a Client Advocate
Rule 28: Speak the Truth
Rule 36: Find Ways to Make Their Lives Easier

Rule 46 was quoted in greater length: 

Roll Up Your Sleeves.

There is no work that is beneath anyone. If a project needs to get done for a client and there is no one at the right level to do it, then roll up your sleeves and tackle it yourself. Jumping in on a project or task that is not yours demonstrates leadership and commitment.

Your staff will see you doing it and will take in a valuable lesson. And of course the client will have a better experience with the company because the work got done. Everyone comes up a winner.

More to come next week.

Full post as published by In Search of Perfect Client Service on August 17, 2007 (boomark / email).