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: What About Clients?New book out! "Retail Banking Services in America: A Passion For Excellence"
By Dan Hull
Just kidding. Banks don't care. Great lobbyists, we must admit ("we are not worthy..."). Lowest-drawer employees. Peasant customers. You can even generalize about it. Kind of fun. Retail Banking client service hovers between (1) Drug-haze Mediocre and (2) Spectacularly Bad, i.e., hiring peasants to treat others as troublesome peasants (brilliant, in a way). See "Take it to the Bank: A Primer on Poor Client Service" at Law Consulting Blog.
Full post as published by What About Clients? on January 29, 2008 (boomark / email).
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