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CBC Reporter Spends Four Months Issuing Complaint to Telecom Complaints Commission

By DrewWilson

Just about everything is quick on the internet unless you're a Canadian and have a complaint about a telecommunications giant. For those who thought that the new complaints commission in Canada was a marvelous plan that would go off without a hitch, they may want to hit the back button on this next story. A CBC reporter wanted to find out how effective the Commissioner for Complaints for Telecommunications Services (CCTS), so he spent 8 months to investigate and recorded the results and, to the casual observer, the results don't exactly appear to show a road paved with gold. From the report: The CCTS was set up to protect consumers in the wake of deregulation of the industry and a subsequent declawing of the Canadian Radio-television and Television Commission. It continues to be an obscure organization, largely because a promotional campaign, demanded months ago by the CRTC, has yet to materialize.

Full post as published by ZeroPaid on December 30, 2008 (boomark / email).