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Consumer Law

: Caveat Emptor

The only reason to answer the phone when a customer calls . . .

By Sam Glover

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. . . is to make the customer happy. - Seth Godin More words companies should live by: If you’re not doing this or you are unable to do this, do not answer the phone. There is no middle ground on this discussion. There are no half measures. Saving 50 cents a call with a complicated phone [...]

Full post as published by Caveat Emptor on December 06, 2008 (boomark / email).

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