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: Defending Those People

Why Verizon is only for people who don't mind getting ripped off and treated badly by customer service reps

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Go, listen to this conversation with a Verizon rep. The dude is far more polite than almost anybody could be in this situation. They repeatedly ripped me off for hundreds of dollars by changing the rules or misquoting the customer, and then not caring at all when they do that. It's really sad. And when they owe you money (like when I returned a non-functioning phone and they owed me $250 or so) they just keep the dough, assuming that you'll owe them something eventually. And then they get surly! Verizon had me for years until I got fed up and quit them.

Full post as published by Defending Those People on December 16, 2006 (boomark / email).

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