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Legal Writing

: Manage Your Writing

This week: Have a conversation

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In his book The Postmodern Organization, William Bergquist argues eloquently for the importance of conversation in an organization. "Goods and machines," he writes, "are parts of the organization, whereas conversations are the essence of the organization."

Conversation can be written as well as spoken. A letter to a supplier that begins, "I certainly enjoyed our conversation yesterday; it was fascinating to hear about your trip to Kyrgyzstan," is a letter that continues a conversation. In fact, more and more conversation is occuring in writing, especially in the form of e-mail.

This week, give yourself permission to be somewhat more conversational in messages where it is appropriate to do so. You'll build better relationships with your readers.

Full post as published by Manage Your Writing on October 27, 2008 (boomark / email).

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