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Practice Management

: What About Clients?

Get used to it: lawyers aren't royalty.

By Dan Hull

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If you think "returning phone calls promptly" and "keeping the client informed" is a big deal, you are flirting with mediocrity. Get standards that work, make money and keep great clients coming back. See Rule 9 in our "twelve step" program for The Service-Challenged: "Be There For Clients 24/7".

Full post as published by What About Clients? on May 09, 2008 (boomark / email).

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