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Legal Writing

: Business Writing

The Secret of Successful Instructions

By Lynn Gaertner-Johnston

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The secret of successful instructions is to have an inexperienced user try to follow them before they are published. As the user follows each step, the wise writer watches for glitches, places where the instructions confuse or mislead the reader....

Full post as published by Business Writing on April 29, 2008 (boomark / email).

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