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Legal Writing

: Business Writing

A Courteous Client Handoff

By Lynn Gaertner-Johnston

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Last week I worked with a group of applications support engineers who respond to clients' requests in email 24 hours a day. They have an efficient client-communication habit, and I want to share it with you. When an engineer refers...

Full post as published by Business Writing on July 27, 2009 (boomark / email).

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Daimler Chrysler et al.
alleged negligence pertaining to lost confidential client data which exposed customers to identity theft

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