Legal Research

"Get the Conversation Out of Email"

This post was written by Greg Lambert: "I was having a discussion with some attorneys recently about making everything accessible from within Outlook. Their collective spin was that they spend all of their time in Outlook, so IT needs to make everything work from within Outlook. My response to this was, "We need to get rid of Outlook. Email clients like Outlook have been the worst thing for the legal profession since we were forced to transition away from WordPerfect 5.1." You can only imagine the reaction I received from these attorneys. I was being a bit over the top, but sometimes you need a little drama to get people's attention.

I am not suggesting that we abandon Outlook, though the insistence that everything work from within Outlook is causing serious performance issues. The real issue is that programs like Outlook tend to thwart the sharing of knowledge.

There is a great deal of institutional knowledge in email. Many conversations begin and end in email..."

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Source: 3 Geeks & a Blog, 3 August 2010. Reproduced with permission of the authors.

Full post as published by Stark County Law Library Blawg on August 03, 2010 (boomark / email).