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Consumer Files $54 Million Lawsuit Against Best Buy for Lost Laptop

By Stephanie Robinson

Raelyn Campbell bought a new laptop in 2006 from Best Buy for $800. She says she was also persuaded to purchase the $300 protection program. When her laptop needed repairs in 2007, she dropped it off at her local Best Buy. Best Buy apparently fabricated status updates each time Ms. Campbell called. Ultimately, Ms. Campbell learned that her laptop and all of its contents were lost. Best Buy never explained what happened to the computer, but offered to give Ms. Campbell a $900 gift card for her trouble. Ms. Campbell rejected the offer and requested $2,100 in compensation. When she received no response, Ms. Campbell reported Best Buy to her local Attorney General?s office, and received a slightly higher offer. Ms. Campbell?s laptop contained thousands of dollars of music, and more importantly her private personal information, and her tax returns. Ms. Campbell never received a notice from Best Buy that her personal information may have been compromised. Although Ms. Campbell realizes that it is unlikely she will recover millions of dollars for her lost laptop, she hopes she can get more information about what happened to her personal information.

Full post as published by Business and Technology Law on February 19, 2008 (boomark / email).