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Legal Commentary

: In Search of Perfect Client Service

New Series on Client-Law Firm Value Collaboration

By Patrick J. Lamb

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My partner Nicole Auerbach and Karen Klein, the General Counsel of our client, Kayak.com, began blogging today as part of the Association of Corporate Counsel  Client-Firm Value Series.  You can find the first post here.   Aside from my obvious delight in having Valorem and Kayak featured in the ACC offering, I think one of the most interesting parts of the series will be Karen's evaluation of the return on her time investment in establishing the alternative fee at the outset of a case.  You see, like every inside lawyer, Karen is insanely busy and didn't have time to really think through a new case and the real value of the case and thus the fee.  But finally a moment was found and an alternative fee was agreed to, and we were off.  I suspect this obstacle is one many inside lawyers will identify with, and Karen's evaluation of whether the upfront time investment paid off will be an interesting point of further discussion.

Congratulations to Nicole and Karen for undertaking this project.

Full post as published by In Search of Perfect Client Service on January 27, 2011 (boomark / email).

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