Litigation

When your business is struggling, should you make it harder for your customers to use your services?

By Tracy Coenen

Tim Sykes posted about this on his blog (and gave the cool graphic here that I conveniently stole from his site) ….

Let’s face it. Yahoo’s business model is failing on many levels. They simply haven’t kept up with web trends and are being pummeled so hard by sites like Google, that there’s a chance their business may never recover.

So when they’re struggling, what do they decide to do? Bring in more visitors by making the site easier to use????

No! Yahoo decides to make the site less user-friendly! What are we talking about?

The one part of Yahoo’s site that is still great is the Finance portion. If you’re researching or following some stocks, you can easily get a ton of information via Yahoo. But they made a small change that is beyond annoying. They’ve taken off the time/date stamp for the news articles. (more…)

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Full post as published by The FRAUDfiles Blog on March 26, 2008 (boomark / email).