Legal Research

"Look After Your Staff and They Will Look After Your Customers [Clients]"

This post was written by Cheryl: "Fortune magazine rates the top ten best companies to work for every year and interviews someone from each organization. None of the employees rated pay, rewards, or advancement as the reasons they enjoyed their jobs.

SAS scored number one as the best company to work for, and the employee interviewed spoke candidly about the company's efforts to make her feel like part of a family. As a young mother, the childcare facilities were so convenient she was able to check on her children several times a day and even join them for lunch. " You can't put a price on that," she stated...

So what makes people want to work at these companies, and why are these companies so successful? It's not so much about the paycheck or the rewards; it's more about emotions. People enjoy varied work, and they want to work in an environment where they can become passionate about a company, and that starts with the leaders of the organization. Excellence inspires excellence, and when people are led by exemplary examples of passionate, sincere, and honest leaders, employees get passionate about what they do...

How employees are treated sharply reflect how they treat customers. When leadership shows positive, confident, and trustworthy conduct, employees will feel the same way about their jobs which ultimately determines their motivation, job satisfaction, and productivity. Companies build their reputations, and when people are proud to work there, that which makes a company distinctive becomes their service culture.

Here are some suggestions..."

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Source: Service Untitled, 29 October 2010. © 2006-2010 Service Untitled Group, reproduced with permission of Douglas Hanna.

Full post as published by Stark County Law Library Blawg on November 05, 2010 (boomark / email).