Legal Research

"Meeting Client Expectations... Or Not"

This post was written by Stephanie WestAllen: "One of the top client complaints received by bar associations across the country has to do with lawyers' failure to return telephone calls. I haven't seen statistics, but I suspect that clients also complain about lawyers who fail to answer email.  Clients expect that their lawyer will communicate with them in a timely manner, and on the surface, just about all lawyers agree.  And the same is true for other service providers, including those who don't have a professional oversight board of some sort.

But we've all had that annoying client. You know, the one who is constantly on the phone or sending yet another email with an unnecessary question or comment..."

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Source: Life at the Bar, 3 November 2010. © Life at the Bar LLC Blog, reproduced with permission of the author.

Full post as published by Stark County Law Library Blawg on November 03, 2010 (boomark / email).