Practice Management

Ile St Louis: "Ernest, the French aren't like you and me."

By Dan Hull

"Yes, they have more class".

--with apologies to the Fitzgerald-Hemingway exchange.

Like their natural enemy, the English, Parisians are wonderful--but neither nation's citizens are openly "friendly". When the English and French encounter Yanks abroad, they just can't get why Americans are so outgoing, or why they would even want to be. Most Americans are openly curious and warm everywhere they go. Both the English and the French, however, would rather choke to death than ask a question about something they don't know, and they bristle at at the overly-familiar tone they associate with American tourists and businessmen. True, the reserved English are getting better at customer service. But a Parisian retail-level employee is still likely to treat basic customer service as horribly degrading to his or her person-hood: "I know it's my job, I know you aren't like the other Americans, but you are still bothering me, sir."

Full post as published by What About Clients? on July 31, 2010 (boomark / email).