Legal Research

"Answering Your Own Phone May Be Ruining Your Business (and Your Life)"

This post was written by Alexis Martin Neely: "Recently on the Lawyerist LAB, there was a whole string of discussion regarding how lawyers answer their phones. As usual when lawyers talk about things like this, I was surprised to hear how many lawyers are answering their phone when they are in the office.

I guess I should not be surprised, though, because I used to answer my own phone when I was first in practice and did not know any better. I felt overwhelmed by all there was to do in the early years of my business (even when i did not have a whole lot of clients) and yet when the phone rang, I lunged for it.

It might be a client, or even better, a prospect!

Little did I realize how answering my own phone was slowly, but surely, ruining my business..."

Full text and the active link are available by clicking on the author's name.

Source: Lawyerist.com, 12 May 2010. © 2007-2010 Lawyerist Media, LLC. Reproduced with permission of the site editor, Sam Glover.

Full post as published by Stark County Law Library Blawg on May 12, 2010 (boomark / email).