Legal Research

"Does Client Service Mean "Being Nice" to Clients?"

This post was written by JD Hull: "So it's a recession. Fine. Still, get up off your knees. Quit bottom-feeding. Stick with sophisticated users of legal services. Don't lower your rates. And think about Value.

The answer to the question is no. "Being nice" to clients is not the goal or point of client service. We didn't launch What About Clients? in August 2005 because yours truly is loved by all, and wanted to show you the utility of charm, niceness, or Mr. Rogers-like skills, with those we pitch or represent.

We started it because even the better and higher-end lawyers have remained "lawyer-centric", haven't a clue about what good clients think about, and treat even to-die-for clients like troublesome peasants.

...Marrying substantive skills to the Art of Client Service is the way to get and keep good and great clients. Not all clients..."

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Source: What About Paris? 16 April 2010. © 2005-2010 John Daniel Hull, reproduced with permission of the author.

Full post as published by Stark County Law Library Blawg on April 16, 2010 (boomark / email).