Academic

DELL 1, APPLE 0. Okay, so I bought a new MacBook Pro a while back. The old one, meanwhile, has die?

By Glenn Reynolds

DELL 1, APPLE 0. Okay, so I bought a new MacBook Pro a while back. The old one, meanwhile, has died of a hard-drive problem. No sweat, I’ve got the 3-year AppleCare, and it says I can just drop it at the Apple Store. So when I went by at lunch today, they tell me I have to make an appointment at the “Genius Bar” before I can drop it off. No appointments til Monday; first appointment I can actually arrive at, Tuesday Night.

Dell, meanwhile, sent a guy to my house the day after I called, fixed things in 15 minutes. Advantage: Dell. Having the old Macbook out of service for a while is no big deal to me — I have, ahem, other computers. Most people don’t have multiple backups like I do, though, and given how expensive the 3-year AppleCare contract is, the service ought to be better. Apparently, I”m not the only one to feel that way . . . .

Full post as published by Instapundit.com on August 28, 2009 (boomark / email).