Practice Management

April is National Poetry Month, so I thought I'd share one of my favorite client service poems by Felice Wagner, former consultant, now CMO of Sutherland.

A Client's Poem



If only you'd ask, I'd be happy to say

I wish you would do things more often my way.



If only you'd ask, I'd be happy to say

I don't like that new partner that calls everyday.



If only you'd ask, I'd be happy to say

I'd like you to bill me in an alternative way.



If only you'd ask, I'd be happy to say

We have four new matters that came in just today.



If only you'd ask, I'd be happy to say

Being responsive to me means you call back the same day.



If only you'd ask, I'd be happy to say

There are three other law firms we're considering today.



If only you'd ask, I'd be happy to say

I expect your budget to reflect what I'll pay.



If only you'd ask, I'd be happy to say

When you go over budget, I see my career slip away.



If only you'd ask, I'd be happy to say

I wish you would do things more often my way.

by Felice C. Wagner

October 2003