Legal Marketing & PR

Entitlement thinking may be on the way out

By Edward Poll, J.D., M.B.A., CMC

Ownership mentality, or the lack thereof, is a primary cause for the failure of many organizations, including law firms. When entitlement is the primary psychological attitude, the organization and the people it serves suffer! There is a vast difference between ownership thinking and entitlement. One of the unanticipated benefits of our financial difficulties may be to whack  "entitlement" thinking on the head.

Full post as published by Law Biz Blog on March 04, 2009 (boomark / email).