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Verified by Visa = locked into infinite loop

By Nancy Rapoport

My hubby has had a problem w/Verified by Visa that started out as a good sign, not a bad one. He had just made a large purchase, followed by a smaller purchase from the same company, and the company from which he had purchased checked to make sure that his card hadn't been stolen. Good, right? Well, although Hubby had called the company back to reassure it that he was the purchaser, Verified by Visa froze his account. Then Verified by Visa froze ALL of his Visa cards that had been linked to Verified by Visa.

Hubby spent over 2 hours on the phone to try to get his cards unlocked, to no avail. Apparently, Verified by Visa can only protect someone's cards, not un-protect them when requested to by the authorized user.

What have we learned from this experience? No more Verified by Visa. EVER.

Full post as published by Nancy Rapoport's Blogspot on February 12, 2009 (boomark / email).