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: Freedom to DifferHow newspapers failed to invent the web
In Slate Jack Shafer has a great piece that charts the various attempts the newspaper industry have made to respond to new technologies, before explaining how ultimately the newspaper industry has failed when it comes to the internet:
Newspapers deserve bragging rights for having homesteaded the Web long before most government agencies and major corporations knew what a URL was. Given the industry's early tenancy, deep pockets, and history of paranoid experimentation with new communication forms, one would expect to find plenty in the way of innovations and spinoffs.
But that's not the case, and I think I know why: From the beginning, newspapers sought to invent the Web in their own image by repurposing the copy, values, and temperament found in their ink-and-paper editions. Despite being early arrivals, despite having spent millions on manpower and hardware, despite all the animations, links, videos, databases, and other software tricks found on their sites, every newspaper Web site is instantly identifiable as a newspaper Web site. By succeeding, they failed to invent the Web.
Read more here.
Full post as published by Freedom to Differ on January 09, 2009 (boomark / email).
Electronic Data Systems Corp.
allegedly failed to pay employee overtime.
DirecTV and Best Buy
allegedly failed to inform customers that they must return their receivers upon cancellation.
Microsoft Corp.
allegedly failed to provide adequate access and service to Xbox Live and its subscribers.
Golden Gate National Recreation Area
allegedly failed to provide adequate facilities for the disabled.
Commonwealth Land Title Insurance Co.
allegedly failed to give policyholders discounted rates to which they were entitled.
American Express
allegedly failed to properly inform customers of Blue Cash credit card offer components.

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