Intellectual Property Law

It costs more (2)

By Susan Crawford

With no choice for highspeed access other than Comcast, I ended up paying quite a bit. The speeds varied (and I got the fastest) but the prices were all between $50 and $70 a month.

I received this note from a helpful reader:

The Ministerial Alliance Against the Digital Divide (MAADD) is one of the groups involved in the www.badcable.org effort because once again, Comcast has been rated the worst in customer satisfaction by the American Customer Satisfaction Index. Despite the bad customer service, Comcast’s basic rates have skyrocketed by as much as 81% in communities across Michigan in recent years with no end in sight.

You and your readers can visit www.badcable.org and join the thousands of Michigan consumers who have sent a postcard to Comcast CEO Brian Roberts, demanding Comcast change its practices and provide quality service at reasonable rates.

Michigan consumers (and everyone else) should also know about InternetForEveryone. And OneWebDay.

Full post as published by Susan Crawford Blog on July 10, 2008 (boomark / email).