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Legal Research

: Law Librarian Blog

Applying "Customer Strategy" for Second Generation eGovernment Services

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According to a recent Deloitte Research Study, E-government has automated business, but it has not fundamentally changed the way business is done. The result is a growing gap between what citizens expect from government and what they believe they are...

Full post as published by Law Librarian Blog on May 15, 2008 (boomark / email).

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