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Practice Management

: What About Clients?

A step forward for client interviews (or audits)?

By Dan Hull

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Client interviews (or audits) by a 'third person' is a long-time favorite WAC? subject--and our recommendation to all law firms. At least one law firm, Philly's Ballard Spahr, is attempting to raise the standard by hiring a full-time non-lawyer client interviewer. See Mark Beese's take in "Ballard Hires Client Interviewer" at his Leadership for Lawyers.

Full post as published by What About Clients? on April 07, 2008 (boomark / email).

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