Practice Management

The Value Movement: "The Value Challenge".

By Dan Hull

It's a client thing, it's a GC thing.

Pat Lamb of Chicago's Valorem gave us this piece last week. WAC? adds that the call-to-arms for giving value to higher-end clients is not just about this blog's recently-increased focus on making expensive employees productive faster. It is a top-to-bottom affair, and all good clients deserve it--whether they ask for it or not. Billing, quality of product, efficiency, real ($) value-added by associates and paralegals, real customer service, keeping the Client First, communications, speed.

Our advice: Forget about what sophisticated corporate clients will tolerate, or are "used to". Give them something they need, and that will increase your value to them. In good economies or bad, surprise great clients, keep their business and attract more.

Patrick Lamb

Full post as published by What About Clients? on October 09, 2008 (boomark / email).