Practice Management

Redux: Emailed "thank-you" notes are low and tacky; if you mean it, handwrite it.

By Dan Hull

A good thank-you--a real thank-you--means something. It is notable, memorable, important.

--Tom Chiarella, A Little Gratitude, Esquire Magazine, April 2007

In case your mother never told you, you're from the boonies, or you were stoned all five years at Andover, let us remind you to never thank anyone for something truly important--a meeting, referral or a dinner--with anything but a prompt handwritten thank you note. Good stationery. We suggest Crane's or something better. And no excuses for not doing it; many, many business people and some lawyers with taste think that no written (typed is okay--but handwritten is better) thank you note means no class. Even if you are not convinced that

Full post as published by What About Clients? on July 21, 2008 (boomark / email).