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: Building Rapport

Reading for STC members only (not me however)

If you are a member of STC, take a look at this month's Intercom online

Writing Questions That Are Easy to Answer 

By: Caroline Jarrett, Associate Fellow

Have you ever found it difficult to fill out a seemingly simple form? Jarrett explains how to create questions that are easy to understand and accessible by all, focusing on details, the difference between prompts and fully formed questions, questions that need more explanation, and other aspects.

Making Content Understandable: Inherent Usability in Plain Language 

By: Thom Haller

Using an example from his personal life, Haller shows how government writing should be simplified to ensure that a reader can understand government documents. He also discusses the importance of passing the Brayley Bill, the plain language bill.

Full post as published by Building Rapport on June 03, 2009 (boomark / email).