Legal Research

"Turning a Disgruntled Client Around"

This post was written by Tom Kane: "In the majority of cases, if a law firm has a disgruntled client, it is the firm's fault. As I have written about in the past, if the client is the problem, fire them. But in the 99% of cases where it is the lawyers who forgot the basics of client relations, there are ways to turn an unhappy client into a happy one.

By way of refresher, the basics include treating a client properly by having empathy, charging fairly, doing quality work, and respecting the client at all times, according to Nancy Byerly Jones in an article on LawyersUSA Online. (unfortunately subscription required)

Again, overcoming my usual aversion to linking to articles that my readers can't read without subscribing, I'll paraphrase Jones' five helpful tips on reconnecting with disgruntled clients:..."

Continue reading this interesting post and reach the active links by clicking on the author's name.

Source: Legal Marketing Blog.com, 9 November 2010, reproduced with permission of the author

Full post as published by Stark County Law Library Blawg on November 10, 2010 (boomark / email).