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: Stark County Law Library Blawg

"The Way I Tried to Make Our Client "Raving Fans:" It Just Might Work for You"

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This post was written by Cordell Parvin: "Yesterday I identified 5 Reasons Law Firms Are Not Providing Extraordinary Service. Whatever the reason for the neglect in client service, the result will always be the same. The firm or practice group will become one of the firms fired or not recommended by the client.

 

Several years ago a regional manager of one of our building contractor clients who built complicated high tech buildings gave me a copy of Raving Fans: A Revolutionary Approach To Customer Service by Ken Blanchard and Sheldon Bowles. It is a great book that I frequently recommend to lawyers I coach. One of the main points in the book is to discover what the customer (client) wants and "deliver that plus one." 

 

In my construction law practice group, I sought to implement the "Raving Fans" client service concept in several ways..."

 

Continue reading this interesting post and reach the active links by clicking on the author's name.

Source: Law Consulting Blog, 12 May 2010. © 2010, Cordell Parvin LLC. Reproduced with permission of the author.

Full post as published by Stark County Law Library Blawg on May 13, 2010 (boomark / email).

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