Legal Research

"Mute Your Microphone"

From the blog: "Here is a simple customer service tip that will make you look (and especially sound) more professional: mute your microphone when sounds are being made that the customer shouldn't / likely doesn't want to hear. Some examples of situations where you'd want to mute your microphone include:

• Talking to a co-worker / asking a question
• Loud noises in the office (alarms, notifications, etc.)
• Dead air (be sure to come back every now and then so the customer knows you haven't hung up on them)
• Similar situations where a noise is being made that the customer shouldn't hear

Most headsets and phones have an easy to access mute button, but so few representatives use it. The mute button is a great way to avoid placing the customer on hold just to ask someone a question or look something up. If you don't use the mute feature on your headset or phone already, try it out and see how it works for you."

The active link is available at the source site listed below.

Source: Service Untitled, 7 May 2009

Full post as published by Stark County Law Library Blawg on May 12, 2009 (boomark / email).