Legal Research

"Do Something! Meet Clients' Needs"

This post was written by Allison Shields: "The majority of client complaints about lawyers are not about the lawyer's technical skill or competence. Instead, clients complain about the quality of the service they receive, particularly inaccessibility, lack of communication, lack of empathy and understanding, and lack of respect. Take heed of those complaints and look critically at how you treat clients in your office.

Some keys to helping clients feel respected..."

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Source: Legal Ease Blog, 5 August 2010, reproduced with permission of the author.

Full post as published by Stark County Law Library Blawg on August 10, 2010 (boomark / email).