Legal Research

"Manage Client Expectations to Get More Referrals"

This post was written by Tom Kane: "There could be a number of reasons that clients might bad mouth your firm. As the saying goes, an unhappy client/customer will tell up to 10 people how dissatisfied they are with a product or service. For a lawyer, that can be the kiss of death, since anywhere from 71% to 80% of new matters come from referrals.

The reasons may have nothing to do with the ultimate outcome of their legal matter.

...Actually, there are more concerns to be considered in order to avoid unhappy clients, who may "bad mouth" you or the firm. They include:..."

Continue reading this interesting post by clicking on the author's name.

Source: Legal Marketing Blog.com, 16 November 2010, reproduced with permission of the author

Full post as published by Stark County Law Library Blawg on November 17, 2010 (boomark / email).