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: Stark County Law Library Blawg"Are You Delivering Happiness?"
This post was written by John Jantsch: "Marketing podcast with Tony Hsieh (Click to play or right click and "Save As" to download - Subscribe now via iTunes
My guest for today's episode of the Duct Tape Marketing podcast is Tony Hsieh, CEO of the billion dollar company Zappos.
Tony describes Zappos as a service company that happens to sell shoes online.
Extreme customer service was not the big master plan. In Hseih's new book, Delivering Happiness, he chronicles what he terms the mistakes he made along the way in an effort to help other entrepreneurs avoid them. (They failed their way to 1.2 billion in sales)..."
Continue reading this interesting post and reach the active links by clicking on the author's name.
Source: Duct Tape Marketing, 7 June 2010. © 2003-2010 Small Business Marketing Blog from Duct Tape Marketing, reproduced with permission of the author.
Full post as published by Stark County Law Library Blawg on June 16, 2010 (boomark / email).
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